Ensure a Smooth Transition with Consumer Directed Choices
As of January 6, 2025, New York State has transitioned to a Single Fiscal Intermediary (SFI) for the Consumer Directed Personal Assistance Program (CDPAP). Consumer Directed Choices (CDChoices) has been selected as an approved CDPAP facilitator, authorized to support you and your personal assistants (PAs) during this critical transition.
To avoid any disruption in care, it is crucial that all consumers and PAs complete the necessary onboarding paperwork by March 28, 2025. CDChoices is here to help. Our team is committed to providing multilingual, culturally sensitive, and accessible services to ensure a seamless transition for you and your PAs. We serve all of New York State, and we are here to support you every step of the way.
Consumers
- Are required to ensure all required paperwork is completed by March 28, 2025. Additionally, your PA(s) must complete all necessary training and paperwork by this deadline.
Personal Assistants
- Need to communicate with your consumer regarding the transition and begin the registration process.
- Must complete and sign all required forms and documents.
- Are required to fulfill all mandatory training requirements.
Call us and we will help you get set up so there is no interruption in care and that your caregiver gets paid on time.
Every PA who completes the transition process by March 28 will receive a $100 bonus (within 90 days of employment). Act now, and CDChoices will guide you through every step to ensure a smooth process.
Our Role as a CDPAP Facilitator
At CDChoices, our consumers are our top priority. Whether you’re new to the program or transitioning, our dedicated, experienced, and knowledgeable team is here to guide you through every step of the process.
From completing essential paperwork and ensuring Electronic Visit Verification (EVV) compliance to navigating administrative tasks with ease, we simplify the onboarding experience so you can focus on what truly matters—quality care. Our support goes beyond just getting started. We provide ongoing customer assistance, ensuring you have access to expert guidance whenever you need it.
With over 30 years of expertise in helping consumers, CDChoices has been a trusted resource for consumers and designated representatives, helping them hire, train, and manage PAs with ease. We understand the challenges and are here to make the process as smooth as possible. Curious to hear what our consumers and PAs are saying? Click here to discover more!
To avoid disruptions in care, give us a call at 518-464-0810 or email us at Transition@CDChoices.org.
CDChoices’ Transition Team
To support you during this transition, CDChoices has over 40 staff members and a dedicated Transition Team ready to guide you through your paperwork efficiently. Our specialized Transition Queue ensures callers receive top-tier customer service, while our dedicated Transition email (Transition@CDChoices.org) provides convenient support for those who prefer assistance via email. We are committed to making this process as smooth as possible, offering multilingual support and accessible resources to meet your needs. Whether you have questions about forms, deadlines, or next steps, you can count on our Transition Team for expert guidance and reliable assistance. Contact us today for personalized support today!
Transition Frequently Asked Questions (FAQ)
To facilitate a smooth transition and offer greater clarity and support, we have created a comprehensive list of frequently asked questions (FAQs). These FAQs address common concerns and provide essential information to help consumers and PAs confidently navigate the upcoming changes.
Why did I receive a call/letter from PPL stating that I need to sign up with them to continue in the CDPAP program? Is this new?
The CDPAP program is changing because NYS has decided to move away from multiple FIs across the state and work with a single Fiscal Intermediary (“FI”). PPL has been selected as the single FI, and CDChoices was selected as one of the NYS approved CDPAP Facilitator to continue serving consumers and PAs. Give us a call at 518-464-0810 or email us at Transition@CDChoices.org to start the process today.
Will I still be able to work with CDChoices after the transition?
Yes. CDChoices will continue to provide support as your CDPAP Facilitator during and after the SFI registration process.
What do I need to do to ensure a smooth transition?
Complete an orientation and all required onboarding documents for both you and your PAs and submit everything by March 28. It is recommended by PPL that you aim to have all your documents submitted by March 1. Are you ready to get started? CDChoices is here to help! Give us a call at 518-464-0810 or email us at Transition@CDChoices.org.
Will my services be affected?
Your CDPAP eligibility and current services will remain the same under PPL. To avoid any disruptions in care, call CDChoices today or email us at Transition@CDChoices.org.
Will my PA(s)' pay rate and benefits change?
Under the Single Fiscal Intermediary (SFI) model, PPL is responsible for setting PA wages and benefits. The pay rate varies based on the consumer’s authorization and location. To learn more, call us at 518-464-0810 or email Transition@CDChoices.org!
