You can reach our Departments by dialing their direct extension listed below! We are here to serve you Monday-Friday, 9:00 AM to 5:00 PM.
Main Number: (518) 464-0810
Buffalo: (716) 245-5511
Syracuse: (315) 228-0653
Rochester: (585) 371-5432
Westchester: (914) 359-5738
New York City: (917) 503-9089
Kingston: (845) 663-1060
Toll Free: (800) 335-0810
TTY/TTD: (518) 690-0690
Fax: (518) 690-7153
Email: info@cdchoices.org

Ext. 300 – EVV Help Line
Ext. 301 – Program Department and Customer Service
Ext. 302 – Timesheets Department
Ext. 303 – Benefits Administration Department
Ext. 304 – Finance Department (Payroll, Eligibility, Accounts Receivable)
Ext. 305 – Operations Department
Ext. 306 – Compliance and Grievance
Ext. 307 – Prospective Consumers and Outreach

Over the phone, you may choose to use LanguageLine Solutions, the phone translation service we employ for participants with language assistance needs. LanguageLine Solutions has interpreters for more than 240 languages.

CDChoices Brochure – English
CDChoices Brochure – Spanish
CDChoices Brochure – Chinese
CDChoices Brochure – Russian